The housekeeping staff ensures guests can leave their daily responsibilities at home. Housekeepers ensure are responsible for general cleaning and maintenance duties, which may include: vacuuming, dusting, item washing, trash collecting and proper sorting. 41 CFR 60-1.At Great Wolf, the Room Attendant (Housekeeper) is one of the most critical roles in the Lodge as they create a clean and orderly environment for our guests. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Able to stand and walk for long periods of timeĮqual Opportunity Employer/Protected Veterans/Individuals with Disabilities.Previous hotel experience, preferably in a large family resort or hotel.Associates degree or higher in hospitality or related field.Ability to work flexible schedule including nights, weekends, holidays as needed.Proficient in both written and spoken English.Basic math skills (addition, subtraction, etc.) as they apply to cash handling.Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills.Experience with Microsoft Office and general software systems proficiency in Excel, Word and Outlook.Minimum of 1 year experience utilizing Point-of-Sale (POS) technology.Minimum of 1 year experience in a food service leadership capacity.Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs.Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair.Participate in pack performance management including employee reviews, corrective action, investigations, conflict resolution, etc.Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS.Participates in recruitment process and selection of talent for the F&B staff.Monitors performance of staff, providing real time feedback and coaching.Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members.Performs daily audits per procedure to ensure optimal operation to standards.Provides supervisory and administrative support for food and beverage operations including scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters.Understands and participates in scheduling of staff, execution of labor management and forecasting.Responds to pack/guest concerns and escalates to leadership as appropriate.
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